Terms

1. Acceptance of these Terms

By using this website, submitting an enquiry, purchasing a product, approving a proposal, paying an invoice, or working with us, you agree to these Terms.

If you do not agree with these Terms, do not use the website or engage our services.

2. About Mido Hasan

Mido Hasan provides strategic brand and web design services, including:

• Brand strategy and identity systems
• Website design and build
• Online store design and build
• White-label brand and web support
• Ongoing creative partner or retainer support
• Digital products, templates, or resources where available

Specific services, deliverables, timelines, and pricing are confirmed in writing through a proposal, quote, invoice, contract, email, or written project agreement.

3. Website use

You agree not to:

• Misuse the website
• Attempt to hack, damage, overload, or disrupt the website
• Copy, scrape, reproduce, or exploit website content without permission
• Submit false, misleading, abusive, or harmful information
• Use the website for unlawful purposes

We may restrict access to the website if we believe these Terms have been violated.

4. Enquiries and project acceptance

Submitting an enquiry does not guarantee that we will accept your project.

We may decline a project if:

• It is not a good strategic fit
• The timeline is unrealistic
• The budget does not match the required scope
• The project involves unethical, misleading, illegal, or harmful activity
• Communication expectations are unclear or unreasonable
• We do not have availability

We are not obligated to explain every declined enquiry.

5. Proposals and scope

A project begins with an agreed scope, proposal, invoice, or written confirmation.

The scope may include details such as:

• Deliverables
• Timeline
• Payment structure
• Revision rounds
• Required client materials
• Platform or technical requirements
• Launch or handover expectations

Anything not included in the agreed scope is not included in the project.

Extra requests, new pages, new features, new directions, major design changes, additional assets, extra meetings, urgent requests, or expanded deliverables may require additional payment.

6. Payments

Unless agreed otherwise in writing, payment structures may include:

• 50% upfront and 50% before launch, handover, or final delivery
• 100% upfront for smaller projects
• Monthly retainers paid upfront each month

Work does not begin until the required upfront payment has been received.

Payment confirms the booking of project time and allocation of resources.

All invoices must be paid by the due date shown on the invoice. Late payments may delay the project, launch, delivery, or handover.

7. Payment methods

Current and future accepted payment methods may include:

• Bank transfer
• Wise
• Stripe
• Other approved payment methods

You are responsible for any bank fees, transfer fees, currency conversion fees, payment processor fees, or taxes unless agreed otherwise in writing.

8. Project start

A project is considered started when any strategy, planning, research, creative direction, design, development, preparation, communication, setup, or production work begins.

Because work typically begins after payment is received, payments are not refundable once made, unless we agree otherwise in writing.

See the Refund Policy for more details.

9. Client responsibilities

You agree to provide everything needed to complete the project, including:

• Accurate business information
• Brand, product, or service details
• Website content
• Images, videos, logos, or assets
• Platform access
• Hosting, domain, plugin, app, or software access
• Feedback and approvals
• Legal, compliance, or regulated-industry requirements relevant to your business

You are responsible for the accuracy, legality, and ownership of all materials you provide.

We are not responsible for delays, errors, or limitations caused by missing, late, inaccurate, incomplete, or unauthorized client materials.

10. Third-party costs

Hosting, domains, premium fonts, plugins, apps, themes, stock assets, software, subscriptions, payment gateways, email tools, licenses, platform fees, and similar third-party costs may be required for a project.

Where agreed, the client may pay Mido Hasan and Mido Hasan may purchase or manage those third-party items on the client’s behalf.

Unless agreed otherwise in writing:

• Third-party costs are not included in the project fee
• Third-party costs remain the client’s responsibility
• Third-party services are governed by their own terms and policies
• We are not responsible for pricing changes, service outages, account restrictions, policy changes, or technical issues caused by third-party providers

11. Platforms

We may work with platforms including:

• WordPress
• Shopify
• WooCommerce
• Framer
• Other tools or platforms agreed in writing

We are not responsible for limitations, bugs, downtime, pricing changes, policy changes, or feature changes caused by third-party platforms.

12. Revisions

Unless agreed otherwise in writing, each project includes two revision rounds.

A revision round means reasonable refinements to work already presented, based on the agreed strategy and scope.

Revision rounds do not include:

• A completely new creative direction
• New pages or features
• Rewriting the original scope
• Replacing approved decisions
• Adding new deliverables
• Reworking the project because of late or changed client input
• Changes caused by incorrect information provided by the client

Additional revisions are charged separately.

Unless a different rate is agreed in writing, additional revisions may be charged at $150 per hour or quoted as a fixed additional fee depending on the request.

13. Client delays and inactivity

Client feedback, content, approvals, and access are required to keep the project moving.

If the client does not respond or provide required materials for 14 days, the project may be paused.

If the client does not respond or provide required materials for 30 days, the project may be closed, and any payments already made will not be refunded.

If a paused or closed project is restarted, additional fees may apply depending on availability, scope, and the amount of rework required.

Project timelines are not guaranteed if the client delays feedback, approvals, content, access, or payment.

14. Timelines

Timelines are estimates unless agreed otherwise in writing.

We do our best to meet agreed timelines, but timelines may change due to:

• Client delays
• Scope changes
• Third-party platform issues
• Payment delays
• Technical complications
• Late content or assets
• Force majeure events
• Changes requested after approval

We are not responsible for losses caused by timeline changes unless directly caused by serious negligence or intentional misconduct.

15. Approval and final delivery

Final delivery, launch, handover, file transfer, or access transfer may be withheld until full payment is received.

Final approved deliverables transfer to the client only after full payment is received.

Until full payment is received, all work remains the property of Mido Hasan and/or UNRELIX LTD.

16. Ownership and intellectual property

After full payment is received, the client receives ownership of the final approved deliverables specifically created for the client, except for items we do not own or cannot transfer.

Mido Hasan and/or UNRELIX LTD retains ownership of:

• Unused concepts
• Rejected designs
• Drafts
• Internal files
• Working files
• Strategy documents not included in final deliverables
• Process materials
• Templates, systems, methods, frameworks, and know-how
• Pre-existing intellectual property
• Reusable code, components, styles, structures, or workflows not exclusive to the client

Third-party assets, fonts, plugins, stock materials, software, and platform components remain governed by their original licenses.

17. Portfolio and promotional use

Unless agreed otherwise in writing, Mido Hasan may display completed work for portfolio, case study, social media, proposal, educational, and promotional purposes.

This may include:

• Screenshots
• Project summaries
• Before/after examples
• Client name or brand name
• Public website links
• Design visuals
• Process notes
• Results or testimonials shared by the client

If the project is confidential, this must be agreed in writing before the project begins.

18. White-label work

White-label work is confidential by default unless written permission is given.

For white-label projects:

• The agency owns the client relationship
• Mido Hasan may work behind the scenes
• Direct client contact may be excluded when agreed
• Portfolio use is not allowed unless the agency gives written permission
• Confidentiality expectations must be clearly agreed before the project begins

19. Post-launch support

Unless agreed otherwise in writing, website or store projects include 14 days of post-launch support for bug fixes only.

Bug-fix support covers technical issues directly related to the agreed project work.

It does not include:

• New design changes
• New pages
• New sections
• New features
• Content updates
• Platform training
• Marketing support
• SEO campaigns
• Third-party app/plugin conflicts after launch
• Issues caused by client edits or third-party changes

Additional support can be quoted separately.

20. Retainers

Monthly retainers are paid upfront each month.

Retainer scope, availability, turnaround times, communication process, and included work are agreed separately.

Unused retainer time, capacity, or services do not automatically roll over unless agreed in writing.

Retainers do not guarantee unlimited work.

21. Digital products and templates

We may sell or provide digital products, templates, resources, or downloadable materials.

Digital products are provided as-is unless stated otherwise.

You may not resell, redistribute, share, sublicense, upload, publish, or claim ownership of digital products unless the product license clearly allows it.

Refund rules for digital products are explained in the Refund Policy.

22. No guaranteed results

We do not guarantee specific business outcomes, including:

• Revenue increases
• Sales
• Leads
• Traffic
• Search rankings
• Conversion rates
• Social media growth
• Investor interest
• Client acquisition
• Platform approval
• Advertising performance

Design, branding, websites, and ecommerce improvements can support clarity, trust, perception, and user experience, but business results depend on many factors outside our control.

23. Professional tools and AI-assisted tools

We may use professional tools, including AI-assisted tools, design software, development tools, stock libraries, plugins, apps, and third-party platforms as part of our workflow.

These tools may support the process, but final judgment, direction, and delivery remain our responsibility.

24. Website content

The content on this website is for general information only.

We may update, remove, or change website content, service descriptions, pricing, availability, or offers at any time.

Prices shown on the website are starting points and may change depending on scope, complexity, timeline, and requirements.

25. Limitation of liability

To the fullest extent allowed by law, Mido Hasan and UNRELIX LTD will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages.

This includes losses related to:

• Business interruption
• Lost revenue
• Lost data
• Lost opportunities
• Website downtime
• Third-party platform issues
• Payment processor issues
• Client-side errors
• Delays caused by missing materials, approvals, access, or payments

Our total liability for any claim related to a project will not exceed the amount paid by the client for that specific project.

Nothing in these Terms limits liability where it cannot legally be limited.

26. Indemnity

You agree to indemnify and hold harmless Mido Hasan and UNRELIX LTD from claims, losses, damages, liabilities, costs, or expenses arising from:

• Materials you provide
• Your business activities
• Your products or services
• Your misuse of the website
• Your breach of these Terms
• Your violation of third-party rights
• Legal or compliance issues related to your business

27. Disputes

If a dispute arises, you agree to contact us first at: hi@midohasan.com.

You agree to allow 14 days for an informal resolution before starting formal legal action, unless urgent legal action is required.

28. Governing law

These Terms are governed by the laws of the United Kingdom, and where applicable, the laws of England and Wales.

Any disputes will be handled by the appropriate courts unless another dispute process is agreed in writing.

29. Changes to these Terms

We may update these Terms from time to time.

The latest version will be posted on this page with an updated effective date.

Continued use of the website or our services after changes are published means you accept the updated Terms.

30. Contact

For questions about these Terms, contact: